At Explore Central Texas, we are committed to ensuring customer satisfaction. Please review our return and refund policy carefully.

​

Digital Downloads

All digital products, such as eBooks, software, or downloadable content, are non-refundable once they have been successfully downloaded or accessed.

Exceptions:

• If you encounter technical issues preventing access to the download, please contact us at info@explorecentraltx.com within 7 days of purchase. We will assist with troubleshooting or provide a replacement file.

Please Note:

• We cannot issue refunds for change of mind after a digital product has been downloaded.

• Be sure to review all product descriptions and details before completing your purchase.

​

Physical Merchandise

For all physical merchandise, we offer a 30-day return policy from the date of delivery. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.

• It must be in the original packaging.

Return Process:

1. To initiate a return, please email us at info@explorecentraltx.com with your order number and details of the item you'd like to return.

2. Once your return is approved, we will provide a return shipping address.

3. You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds:

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

​

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] with details and pictures of the damage.

​

Non-Returnable Items

• Sale items

• Gift cards

• Custom or personalized items

​

Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account or credit card company, as refunds may take some time to officially post.

• If you've done this and still have not received your refund, please contact us at [your email address].